Shipping Policy
At HGW Active, we know you’re ready to wear your new pieces — so we aim to get your order on its way as quickly as possible.
Australian Shipping
We offer shipping Australia-wide.
Free standard shipping is available on Australian orders over $150 AUD.
For orders under $150 AUD, available shipping options and rates will be displayed at checkout.
Delivery timeframes are estimates and may vary depending on your location, carrier delays, public holidays and peak sale periods.
Order Processing
Once your order has been placed, you’ll receive an order confirmation by email.
When your order has been packed and dispatched, you’ll receive a shipping confirmation containing your tracking information where tracking is available.
Orders placed during launches, promotional periods or public holidays may require additional processing time.
Please ensure your delivery details are correct before completing your purchase. Once an order has been dispatched, we may be unable to amend the delivery address.
International Shipping
Yes — HGW Active ships internationally to selected destinations.
Available international shipping options, rates and estimated delivery times will be calculated and displayed at checkout based on your delivery location.
International delivery timeframes are estimates only and may be affected by customs processing or delays within the destination country.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by HGW Active.
We recommend checking your local customs requirements before placing an international order.
Tracking Your Order
Where tracking is available, your tracking details will be emailed to you once your order has been dispatched.
Please allow some time for tracking information to update after receiving your dispatch notification.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your address, please contact us as soon as possible. We will do our best to assist before your order is dispatched; however, we cannot guarantee changes can be made once an order has entered the fulfilment process.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for the order to be resent.
Delayed, Lost or Missing Parcels
Occasionally, shipping delays can occur outside of our control.
If your tracking information has not updated for an extended period or you believe your parcel may be lost, please contact HGW Active through our website with your order number and we’ll assist you in investigating the delivery with the shipping carrier.
HGW Active is not responsible for delays caused by postal or courier services, customs processing, severe weather, public holidays or other circumstances outside our reasonable control.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and include your order number along with photographs of the parcel and affected item so our team can assist.
Pre-Orders
Where an item is sold as a pre-order, the estimated dispatch timeframe will be stated on the relevant product page.
If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item becomes available unless otherwise stated.
Questions?
If you have any questions about your delivery, please contact the HGW Active team through our website and include your order number so we can assist you as quickly as possible.
